Terms and Conditions

Restaurant Terms and Conditions

These terms and conditions govern your use of and access to Al Nawras Restaurant and its services. By making a reservation, placing an order, or visiting our premises, you acknowledge that you have read, understood, and agreed to these Terms. Please read these Terms carefully before using our services.

1. Reservations:

   • Reservations are subject to availability and may be made through phone, or in person.
   • We recommend arriving on time for your reservation. If you are running late, please inform us to hold your table.
   • We reserve the right to cancel your reservation if you do not arrive within 10 minutes of your reserved time.

2. Ordering:

   • Make order possible through phone or in ground staff.
   • When placing an order, ensure all details are accurate, including the items, quantities, and any special requests.
   • Orders are subject to acceptance and confirmation by the Restaurant.

3. Menu and Pricing:

   • Our menu and prices are subject to change without notice.
   • All prices are inclusive of applicable taxes and fees.

4. Cancellation and Refunds:

   • Reservation cancellations must be made at least 2 hours in advance. Failure to cancel within this timeframe may result in a cancellation fee.
   • Refunds for cancelled reservations or orders will be processed in accordance with our refund policy.

5. Dress Code and Conduct:

   • Please adhere to our dress code, if specified, and maintain appropriate conduct while on our premises.
   • We reserve the right to refuse service to individuals who are intoxicated, disruptive, or fail to comply with our conduct policies.

6. Health and Allergies:

   • Please inform us of any allergies or dietary restrictions before placing an order. While we take precautions, we cannot guarantee the absence of allergens.
   • Consuming raw or undercooked foods may increase the risk of foodborne illnesses.

7. Intellectual Property:

   • The content on our website, menus, and promotional materials is protected by copyright and other intellectual property laws. Reproduction or distribution without permission is prohibited.

8. Respect for Others:

   • Please respect our staff and other patrons. Harassment, discrimination, or offensive behavior will not be tolerated.

9. Privacy and Data:

   • We may collect and process your personal data in accordance with our Privacy Policy. By using our services, you consent to such collection and processing.

10. Liability:

    • We strive to provide accurate information and quality services. However, we are not liable for any inaccuracies, errors, or omissions.
    • We are not responsible for any loss, damage, or theft of personal belongings.

11. Force Majeure:

    • We shall not be held liable for any delay or failure to perform our obligations due to circumstances beyond our control, including but not limited to natural disasters, strikes, or government actions.

12. Modification of Terms:

    • We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website.

13. Governing Law and Jurisdiction:

    • These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes shall be subject to the exclusive jurisdiction of the courts in [Jurisdiction].

By using our services, you acknowledge and agree to abide by these Terms. If you do not agree with any of these terms, please refrain from using our services.

For inquiries or clarifications about these Terms, please contact us at info@alnawrasorg.ae